Return Policy

If, for any reason, you are not satisfied with the order you have received, please contact us. At Valante, we strive for the highest level of customer satisfaction. If you encounter any issues with your order, contact us via info@valante.nl or register your return directly through our return portal.

Below you will find our return policy:

1. CAN I RETURN MY SMARTWATCH?

You may return your smartwatch within the 30-day cooling-off period after receiving the product. However, please ensure there is no significant reduction in value due to extensive signs of use. You should return the smartwatch in the condition you received it as much as possible.

It is essential to register a return request with us in advance through our return portal. We may ask you for some photos to assess the current condition of the smartwatch.

2. WHAT IS THE RETURN PERIOD?

You can return a product within 30 days of receipt, provided the conditions mentioned above are met. Avoid any loss of value that would make it impossible for us to resell the smartwatch.

3. HOW LONG DOES THE REFUND TAKE?

The refund will be processed via the original payment method once we have received, inspected, and confirmed that the product has no reduction in value due to use. If there is a reduction in value caused by signs of use, Valante may decide to return the package to you or issue only a partial refund. Any reduction in value caused by the customer will be borne by the customer.

Return inspections and refunds are processed on the 14th and last day of each month.

4. WHO COVERS THE RETURN COSTS/RESTOCKING FEE?

Return shipping is at the customer's cost and risk. Additionally, a small restocking fee of 5% will be deducted from the original purchase amount. These fees cover the costs of processing, inspection, cleaning, repackaging, and restocking the products (see more below). The restocking fee is deducted from the purchase amount after processing the return.

5. WHY A RESTOCKING FEE?

Due to the high labor costs associated with inspection, cleaning, repackaging, and restocking, we charge a small restocking fee of 5% of the original purchase amount for returned products. These costs cover administrative checks, return processing, cleaning, repackaging, and restocking the products.

6. HOW DO I RETURN A PRODUCT?

Returns must always be registered with us in advance through our return portal. This allows us to verify important customer details and the current condition of the smartwatch. If the return conditions are met, we will provide you with return instructions.

If you decide to return the item, it must be returned to Valante with all supplied accessories and, if reasonably possible, in its original condition and packaging. Always choose a return method with tracking. Valante reserves the right to refuse returns that have not been registered in advance.

7. WHO SHOULD I CONTACT?

You must register your return through our return portal. You will receive a response with return instructions within 24 hours.

8. MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?

In rare cases, a package or smartwatch may arrive damaged. This is typically due to mishandling in the warehouse or during transport. If this happens, contact us as soon as possible after delivery via info@valante.nl and provide a photo of the damaged item. With this information, we will promptly work on finding a suitable solution!